A more profitable fleet

Opsivia supports Quebec trucking companies on what drives profitability: fleet utilization, dispatch, TMS selection and integration, and the real profitability of each route and customer.

Dispatch software improves nothing if it is dropped on top of a vague process. So we start by writing the dispatch process: who accepts an order, how a load is assigned, how a disruption is handled, who informs the customer, and when execution becomes billable.

That work then allows a TMS to be configured properly: useful statuses, alerts that trigger an action, a readable dispatch board, and automatic transmission of orders to the driver's mobile device instead of a phone call.

The benefit most often reported by our clients is human before it is financial: dispatch stops depending on one person, replacements become possible and decisions stay documented.

Most fleets already have telematics and an electronic logging device. Those systems hold position, driving hours, idling, arrivals and departures at customer sites. But as long as the data stays in each vendor portal, it mostly serves to react after the fact.

We connect those sources to the TMS and your administrative tools. GPS-detected arrivals and departures feed waiting times at customers; hours of service feed planning so a load is not assigned to a driver with no hours left; maintenance data lands in the same place as kilometres driven.

Depending on the tools in place, integration uses APIs, EDI or scheduled file exchanges. We document the flows so your team stays autonomous afterwards.

Paper costs time in two places: in the cab, where the driver fills out and keeps documents, and in the office, where someone re-enters, files and searches for them when a customer disputes a delivery.

Useful digitization starts with the documents that block invoicing: bills of lading, delivery slips, scale tickets, timesheets. A proof of delivery captured with signature and photo at delivery can be attached to the invoice the same day.

We also support the change on the driver side. A poorly explained app ends up ignored; an app a driver understands saves them a trip back to the terminal is adopted much faster.

The labour shortage in trucking is structural and tied to the industry's demographics. No software solves it. However, part of the turnover comes from irritants you can act on: unpaid or undocumented waiting, last-minute planning, paperwork, constant calls, empty returns.

We measure those irritants from your own data — time spent at each customer, gaps between planned and actual schedules, call volume to dispatch — then target the customers and lanes generating the most friction.

This serves two goals at once: improving working conditions for drivers and documenting waiting time for commercial negotiations.

Federal and Quebec government programs support productivity, digitization and technology adoption for SMEs, including in transportation. Criteria, budgets and intake periods change regularly.

We promise no amount. We check the programs open at the time of your project, assess the eligibility of your expenses (software, integration, on-board equipment, advisory) and prepare the technical documentation with your accountant or advisor.

In many cases, a TMS or integration project can be phased to align with a program's criteria and your capacity to absorb change.

A written portrait of your dispatch operations and information flows, showing exactly where information is lost or re-entered.

A prioritized action plan, quantified from your data, separating quick fixes from structural projects.

Support on tool selection and implementation, including dispatcher and driver training, and dashboards fed by your connected systems.